Privacy Policy for Manor38

http://www.manorcollection.co.za
Effective Date: 01 March 2025

At http://www.manorcollection.co.za ("we," "our," "us"), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• 1.1 Personal Information
  This includes details such as your name, email address, phone number, payment information, and mailing address that you provide when creating an account, making a booking, or contacting us.
  
  
• 1.2 Usage Data
  We collect information about your interactions with our website, including IP addresses, browser types, device information, and pages visited. This data helps us improve the website’s functionality and user experience.
  
  
• 1.3 Cookies and Tracking Technologies
  We use cookies and similar technologies to collect data about your browsing activities and enhance your experience on our website. Cookies help us remember your preferences and gather analytics data. You can control cookie settings through your browser.
  
  

2. How We Use Your Information

• 2.1 To Process Bookings
  We use your details to process bookings, confirm reservations, and send you confirmation emails, reminders, or updates.
  
  
• 2.2 To Provide Customer Support
  We may use your contact information to respond to inquiries or issues you raise and provide customer support related to your bookings or account.
  
  
• 2.3 To Improve Our Website
  We analyse usage data to improve the performance, design, and content of our website. This helps us create a better user experience.
  
  
• 2.4 For Marketing and Communication
  With your consent, we may use your contact details to send promotional emails, special offers, and updates about our services. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails.
  
  
• 2.5 For Legal and Compliance Purposes
  We may use your information as required to comply with legal obligations or protect our rights, safety, and property.
  
  

3. How We Protect Your Information

• 3.1 Data Encryption
  We use encryption technologies (such as SSL/TLS) to protect sensitive information (e.g., payment details) during transmission.
  
  
• 3.2 Access Control
  Access to your personal data is restricted to authorized personnel who need it to perform their job functions.
  
  

4. Sharing Your Information

• 4.1 With Service Providers
  We may share your personal information with third-party service providers, such as payment processors and booking partners, who assist us in providing services to you. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
  
  
• 4.2 Legal Compliance
  We may disclose your personal information if required by law, to comply with legal processes, or to protect our rights, safety, and property.
  
  

5. Your Data Rights

• 5.1 Access
  You can request access to the personal data we hold about you.
  
  
• 5.2 Correction
  You may request corrections to any inaccurate or incomplete information we have about you.
  
  
• 5.3 Deletion
  You can request the deletion of your personal data, subject to certain legal or contractual obligations.
  
  
• 5.4 Opt-Out of Marketing
  You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
  
  

6. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Transfers
Your personal information may be stored or processed outside of your home country. By using our website and services, you consent to the transfer of your information to countries that may have different data protection laws than your own.

8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to remove such data from our records.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective once posted on this page, with the revised effective date indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at: info@manorcollection.co.za